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FAQs

Softwaves

We currently do not sell width fitting shoes. However, our collection of shoes by Softwaves have been designed with comfort in mind.

Please check the fit notes on the product pages for more details on the fit of individual styles. All Softwaves shoes are available in standard width only. For more advice call our Customer Care team who’ll be able to advise on fit for individual styles.

Softwaves is a well-respected shoe manufacturer and designer. We’re so pleased to work with them they share many of the DuoBoots values; with comfort and quality at the forefront of what they do. Based in Portugal, Softwaves is a family run business well known for developing their unique, comfortable sole with a ‘massaging’ action that works whilst you wear.

For SS19 we have collaborated with Softwaves to bring you a collection of unique shoe designs, exclusive to us, that we think our customers will love to wear for many occasions.

Unfortunately our collection of Softwaves shoes is not available in half sizes. If you are between sizes, please check the fit notes on individual product pages for advice on whether you should choose the size above or below your shoe size.

Yes, our Softwaves collection is available in our store on Milsom Street in Bath. We also sell a variety of shoes and sandals from other brands such as Sam Edelman and Saltwater sandals for the summer months.

Yes, you have 14 days from the date of purchase to return your Softwaves shoes unworn, in the original condition, complete with the original packaging and your proof of purchase.

See our delivery and returns page for more details.

We would advise you to use a protector spray before your first wear of Softwaves shoes and at regular intervals. Store your shoes in an upright position If you get your shoes wet, do not dry them near a direct heat source. For more advice on caring for your Softwaves shoes, please call our Customer Care team.

Yes, DuoBoots gift cards are redeemable against any product on the DuoBoots website or in our Bath store.

Welcome discount codes can be used against full priced Softwaves shoes. Please check the Terms and Conditions of individual offers for more information.