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FAQs

International Imports

Goods delivered outside of the E.U. are subject to import duties and taxes, dependent on your in-country import thresholds and tariffs. These are levied when the delivery reaches the specified destination. In some countries, additional charges may also be applied, such as a handling or administrative fee. These fees are outside of our control and you should check with your local customs office as you will be responsible for these payments.

If you need to return an item, please note that customs duty is not always refundable. This varies depending on your country’s individual regulations. For more information on your country’s import policy, please check with your local customs office.